Policy

Returns & Refunds

What is your returns policy?: Our refund and returns policy lasts 14 days. If 14 days have passed since the delivery, we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
How do I return an item or order?: Sign in to your account, open the relevant order and select “Request Return / Refund”. Include the item or items you wish to return, your reason and any additional details. You can track your request on the order page. Please wait for return instructions before posting your items back. If you checked out as a guest, sign in or create an account using the email address from your order, then use the email verification option in your account to access your guest orders. If you need help, please email [email protected] with your order number.
How many days do I have to return or exchange my item?: Submit your return request through your account, or email [email protected], within 14 days after delivery. Once you receive our return instructions, please post your goods back as soon as possible so we can process your return.
Can I exchange the item I bought?: Of course. Email [email protected] with your order number, the item you are returning and a link to the item you would like instead.
I've organised an exchange — within how many days do I have to return my item?: Once we've agreed an exchange we will take your new item out of stock so no one else buys it. We must receive your original item within 7 days of agreeing the exchange. If it isn't with us by this time we will cancel the exchange and make the item available for others to purchase.
Who pays to return an item?: You pay for the return postage, and we'd recommend a tracked and insured service.
When will my return be processed?: We aim to process your return within 48 hours of receiving your parcel (excluding weekends and holidays).
How will I receive my refund?: Approved refunds are returned to the original payment method. Processing time depends on your payment provider.
I sent back an order and you haven't received it. What should I do?: Chase this up with your courier ASAP. When shipping, we advise you to get insurance and tracking on your parcel so you're always covered. Keep the receipt until we have processed your return. Unfortunately, we can't refund any lost items.