Support
Most Asked Questions
- When will my order be shipped?
- Your order will normally be dispatched within 2 working days. Weekends and UK bank holidays are not working days. If your order is urgent, please contact us and we will do our best to help.
- Can I track the status of my delivery?
- We will send you an email or notify you through social media once we have dispatched your order. You will find the tracking link in the email. For any further queries please contact us.
- I don't live in the UK — do I have to pay customs?
- International orders may incur import VAT, customs duty, or carrier handling fees. The amount and when it is paid depend on the destination and order. Any available estimate or prepaid option is shown at checkout; otherwise charges may be collected by the carrier on delivery.
- Do you have a physical shop? Can I visit?
- No, we operate exclusively online. However, we offer small warehouse bookings for visitors in Leeds, including items not yet on the website. If you want to book a visit, please contact us.
- Are all your items authentic?
- Yes. BBR Vintage sells authentic items only. Every item is screened before it goes on the website, and we do not list replicas, counterfeits, or items of uncertain authenticity.
- Are all your items vintage?
- About 70% of our items are vintage. We also list some styles from recent years.
- What if the item doesn't fit as expected? Do you offer returns or exchanges for sizing issues?
- You can return it within 14 days in its original condition for an exchange or refund, minus the original postage cost. Check our Returns & Refund Policy for details.